Returns Policy

🔄 Exchanges, returns & complaints

Not completely happy with your order? Don't worry – we're happy to help. Read below to find out exactly how it works.

📬 Returns

You have 14 days after receipt to indicate that you want to return (part of) your order. After that, you have another 14 days to return it.

  • Complete the withdrawal form (add link)
  • Send us an email at info@krokomingo.nl
  • Pack the product carefully and send it to:
    Krokomingo
    The Huysacker 8
    5505 KA Veldhoven

Once we receive your return, you'll receive an email confirmation. We'll refund the purchase price, including shipping costs, within 14 days.

⚠️Important terms and conditions

  • Products must be unused and preferably in original packaging
  • In case of damage or unnecessary wear and tear we may charge a depreciation
  • Return costs are at your own expense

💸 Return entire order?

Yes, you'll receive a full refund – including the return shipping costs. However, you'll be responsible for the return shipping costs.

🎁 Free gift with your order?

You can keep it if you keep part of it – but if you return the entire item, please also return the gift.

🔁 Exchange

Exchanging is possible!
Send an email to info@krokomingo.nl and then place a new order in the webshop yourself.

💥 Received damaged?

Oops! Please contact us as soon as possible at info@krokomingo.nl .
Please include your order number and, if possible, include a photo. We'll resolve the issue quickly.

😕 A complaint?

Let us know at info@krokomingo.nl . We'll work with you to find a suitable solution.

If you can't reach an agreement with us, you can submit your complaint to:

  • WebwinkelKeur Foundation
  • The European Commission's ODR platform

We're always here to help! 💙